News & Press: INTIX News

Tessitura Partners With Science Museum Group, National Portrait Gallery to Provide Enterprise CRM

Thursday, June 9, 2016   (0 Comments)

The Tessitura Network Partners With Science Museum Group, National Portrait Gallery to Provide Enterprise CRM Solution
Tessitura Continues its Rapid, Global Expansion in Museum Market

London, 19 May, 2016 – The Tessitura Network, the global leader for technology, services and community for arts and cultural organisations, announced that the Science Museum Group and the National Portrait Gallery have both chosen Tessitura as their core enterprise system and CRM platform.

These prestigious icons within the rich array of British cultural institutions join a rapidly expanding Network of over 550 licence holders that take advantage of Tessitura’s powerful unified customer relationship system. Over 20 museums implemented Tessitura within the last year alone, joining the dozens of museums, galleries and attractions of all sizes in five countries around the globe that utilise Tessitura to transact, unify, and transform their organisations. Tessitura is one unified system to drive engagement and revenue in efficient and consumer-friendly ways- both on premises, and online. This system and its capabilities provide arts, cultural and entertainment organisations with equally strong functionality in ticketing and admissions, fundraising, memberships, marketing, CRM, and all of the ways in which organisations connect with their audiences.

“The National Portrait Gallery recognises that more than ever it is essential for arts organisations to understand the needs of their audiences, and to find ways to build relationships with them,” said Steve Payne, the National Portrait Gallery’s CRM Project Manager. “Tessitura provides us with the capabilities to do that and hopefully much more. We used to have to operate with multiple systems and Tessitura will enable us to have a more unified model, so we can improve interactions with visitors and increase efficiency,” he continued.

“We are looking forward to making the most of Tessitura's array of tools to build stronger long-term relationships with visitors to each of our museums, while also enabling greater collaboration and knowledge-sharing among our teams,” said Pete Dickinson, the Science Museum Group’s Head of Communications and Audience Insight. He added, “With Tessitura, we can ensure that our visitors' needs and preferences drive all our communications with them and bring a deeper layer of insight into our own decision making.”

“We are delighted to welcome the National Portrait Gallery and the Science Museum Group into the Tessitura Network,” said Jack Rubin, President of Tessitura. “We are dedicated to supporting their mission and their efforts to build meaningful relationships with their patrons."

“Our technology and our company support a diverse community of organisations in multiple arts and cultural genres that range in size from 10 employees to 1,000, and from 20,000 tickets sold annually to over six million,” he continued. “The Tessitura Network entered the UK market in 2003 and has expanded across the arts and cultural sector. Our client retention rate has been over 98% since the company’s inception, and that is a reflection of the capabilities and service we provide. To a degree, selecting Tessitura is helping ‘future proof’ needs and mitigate risk. There is a great deal of included functionality for all departments. The core software works ‘out of the box’ so to speak, yet it is highly configurable, flexible and customisable to accommodate varying business needs and policies.”


For more information about the Tessitura Network, please visit our website at, our Tessitura Innovator Series YouTube channel, or contact Marketing Communications Specialist Lindsay Terchin at