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MPs Warn New Government Guidance on Secondary Ticketing Doesn't Go Far Enough

Thursday, May 22, 2014   (0 Comments)
Complete Music Update (05/15/14) Malt, Andy

Despite the U.K. government's issuance of new guidelines to secondary ticketing platforms to boost transparency, the All Party Parliamentary Group (APPG) on Ticket Abuse says the new rules fall short. The rules stipulate that secondary ticketing websites must show the seat number of tickets sold through their platforms, and in some cases the face value of the original ticket. "These small changes still don't go far enough to ensure that consumers have all the relevant information they need to make a buying decision," says APPG Conservative co-chair Mike Weatherley. "In particular, consumers still won't know who they're actually buying a ticket from, which we wouldn't stand for in any other marketplace." The APPG wants sites to disclose who the ticket seller is, particularly whether it is the show's promoter or the resale site itself. The group also wants guarantees that fans will receive compensation for travel and accommodation costs in the event tickets turn out to be counterfeit or canceled. Following the April announcement of the APPG's proposals for new secondary ticketing regulations, a Ticketmaster representative warned the group had "not listened to industry advice" and said the proposals could "harm the secondary ticketing industry, and more importantly, the fans." Viagogo concurred that more transparency would complicate the use of secure resale platforms and "drive people back to the black market, where there's no consumer protection and legislation can't be enforced."

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