Ticket Life with COVID-19
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Resources Available 0 T. Kelham The links below and the attachments are available to help provide resources to yourself and your organizations in this current time with the Coronavirus. Managing your team (and yourself) through a prolonged crisis https://support.spektrix.com/hc/en-us/articles/360006811178 https://www.tritixregional.com/resources/tritix-open-discussion-the-coronovirus-our-industry   https://www.linkedin.com/pulse/8-tips-highly-effective-remote-meetings-andrew-recinos/?trackingId=EBj1L%2B3pSKSU%2BPWI45ACCA%3D%3D https://www.linkedin.com/learning/paths/remote-working-setting-yourself-and-your-teams-up-for-success https://www.facebook.com/tcg.org/videos/137496730938165/ http://futuretix.msnd1.com/show_campaign/bf7cdf39-2ce8-47ce-9b60-7404fa7930d4/698c6874-12d3-4913-8c5b-ae98ccb80dae/ https://www.smartmeetings.com/tips-tools/resource-guides/124336/guide-staying-top-coronavirus-outbreak https://www.who.int/emergencies/diseases/novel-coronavirus-2019https://www.cdc.gov/Coronavirus/ https://www.kornferry.com/insights/articles/perspective-leadership-in-an-outbreak https://vimeo.com/396031559 https://ticketingsource.com/news/industry-resources-regarding-coronavirus-last-updated-march-12-2020/?success=1 https://ideas.capacityinteractive.com/digital-marketing-recommendations-for-our-arts-community-during-covid-19-outbreak   CAD Resources: CLMA - https://canadianlivemusic.ca/ Prime Minister of Canada - https://pm.gc.ca/en/news/news-releases/2020/03/18/prime-minister-announces-more-support-workers-and-businesses-through Information for Canadian Heritage grants and contributions recipients related to COVID-19 IQ Magazine - https://www.iq-mag.net/2020/03/industry-orgs-urge-gov-support-in-face-of-covid-19/#.XnJ1925FyXa   Home School Resources: https://www.bso.org/brands/bso/at-home/bso-homeschool.aspx https://www.bso.org/brands/bso/at-home/bso-at-home-musicians.aspx    We will continue to update as new resources are made available. Please use this forum as a place to ask the community or share your own resources with our industry! We are in this together!
by T. Kelham
Friday, March 13, 2020
Cancelled events 1-2-3 cha cha cha 6 M. Andersen Hello everyone, and I am unsure if I am posting in the correct place, but here we go. As of right now, our first big events are in the middle of June. On back to back days we have a Monster Truck (Orig. Date 3/21) show in our expo (6/13), and a concert in our arena the next day on 6/14 For King & Country (Orig. Date 4/17). We are Ticketmaster Venue, and we are wondering what everyone is doing for settlements? Are you holding money back for future refunds/charge backs, and if so how much/%. Also, we hear that other venues are basing the settlement number off of the drop count and not the gross for the rescheduled events. We are believing we should hold some back, but we are looking to see what other venues are doing. Thank you all, and be safe. Patrick Ventura
by P. Ventura, Allen County War Memorial Coliseum
Wednesday, April 1, 2020
Working from home and staying sane - Tips 2 P. I'anson, SecureMyBooking Great tips, Peter!! And I agree with Kacy - showering is important because it makes you feel like it's a normal work day you're getting ready for!I also find taking a walk at the end of the work day (or sometime in your evening/free time) is a great way to clear your head from the workday and connect with the outside world. During this crazy time, don't take offense if someone else out walking crosses the street, simply wave "hi" and fulfill that human interaction you crave.And I strongly say use FaceTime or use apps like Zoom, Hangouts, etc. for video chatting. It's a life saver to see your friends and family when you can't be with them and it's a great way to keep your focus away from work for a period of time.Good luck everyone!
by D. Moss, Ravinia Festival
Tuesday, March 24, 2020
Starting the dialogue 5 M. Andersen Slack is a great tool to connect remotely and helps connect lots of departments together so similar topics can be shared/talked about. I recommend inviting each department into the fold if you're using it because I'm sure there is tons of overlap on topics and it's good to make sure people are saying the same thing and it allows a feeling of community that is crucial during this time.We've also had success using Google Hangouts for just our staff. It's a good place to ask questions and it's super easy to create a new google account that you'll use just for work (to not confuse your personal gmail if you have one). Plus, creating a channel JUST for staff to chat is a helpful way to keep spirits up because they can chat about anything which is good for morale.
by D. Moss, Ravinia Festival
Tuesday, March 24, 2020
Box Office closures/remote working during COVID-19 5 M. Shields, BJCC Thanks for the suggestions everyone. i hope you are all safe and well!
by M. Shields, BJCC
Tuesday, March 24, 2020
Looking to the future - how to get people buying again 0 P. I'anson, SecureMyBooking While we are focused on the cancellations and refunds/exchanges we also need to have the future in mind. How will we get customer confidence back? What can we do to get people purchasing for for advance shows later in the year? As we sell ticket refund protection we are looking at how we can enhance the product to reduce venues refund liability, increase cover for customers and create new cover to protect venues from loss to try and get our industry back on its feet. What ideas do you have or are already implementing to get people to purchase further ahead?
by P. I'anson, SecureMyBooking
Friday, March 20, 2020
Service fees refunded or not? 3 D. Chevrette, Marketing e-Motions inc. I agree with the above commenter and expound on it: if the ticketing company is refunding the fees to you, the client, it seems dishonest if the venue keeps them.
by A. Kline, Patron Technology
Friday, March 20, 2020
COVID-19: The Entertainment Industry Reacts With Training Options 1 K. Stephenson, Tobin Center for the Performing Arts This is great, thank you for sharing!
by M. Grimm, Etix
Friday, March 20, 2020