Ticket Life with COVID-19
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Resources Available 0 T. Kelham, International Ticketing Association The links below and the attachments are available to help provide resources to yourself and your organizations in this current time with the Coronavirus.   Queue-It Future of Ticketing and Admission Management: https://queue-it.com/blog/what-is-the-future-of-ticketing-and-admission-management/     Vegas.com Travel Guidelines Nearly 50% of Theater Professionals are out of work. Here's why they should be your next Temp Hire Masks? Antibody Testing? Big Update On What Will Make People Feel Safe Visiting (DATA) Event Safety and Security In The Context of COVID-19 Guide to Reopening Theatrical Venues - created by the PACC Advisory Committee on Reopening Tuesday, May 19th Webinar: How To Enable Touch-Free Guest Experiences at Venues, Attractions and Campuses by IAVM Indiana Back On Track  Live Entertainment & Admission Industry COVID-19 Survey Results | 8 Statistics That May Surprise You by TriTix & FutureTix Macomb Community College - Contract Addendum Language: for questions you can contact Cate Foltin at foltinc@macomb.edu MarketCast State of Fandom Webinar, Wednesday May 20th @ 11:00AM PT Gateway Ticketing Systems Weekly COVID-19 Webinars Regional ticketing groups TriTix & BAPTA hosted a joint COVID-19 Open Forum Discussion, Friday, April 17.  Recording available here: https://www.tritixregional.com/resources/covid-19-tritix-bapta-open-discussion  Event Safety Alliance: https://www.eventsafetyalliance.org/coronavirus-guidance-review Event Safety Alliance PDF to Reopening Event Safety Alliance PDF to Reopening - 5/11/2020 Version Managing your team (and yourself) through a prolonged crisis https://support.spektrix.com/hc/en-us/articles/360006811178 https://www.tritixregional.com/resources/tritix-open-discussion-the-coronovirus-our-industry   https://www.linkedin.com/pulse/8-tips-highly-effective-remote-meetings-andrew-recinos/?trackingId=EBj1L%2B3pSKSU%2BPWI45ACCA%3D%3D https://www.linkedin.com/learning/paths/remote-working-setting-yourself-and-your-teams-up-for-success https://www.facebook.com/tcg.org/videos/137496730938165/ http://futuretix.msnd1.com/show_campaign/bf7cdf39-2ce8-47ce-9b60-7404fa7930d4/698c6874-12d3-4913-8c5b-ae98ccb80dae/ https://www.smartmeetings.com/tips-tools/resource-guides/124336/guide-staying-top-coronavirus-outbreak https://www.who.int/emergencies/diseases/novel-coronavirus-2019 https://www.cdc.gov/Coronavirus/ https://www.kornferry.com/insights/articles/perspective-leadership-in-an-outbreak https://vimeo.com/396031559 https://ticketingsource.com/news/industry-resources-regarding-coronavirus-last-updated-march-12-2020/?success=1 https://ideas.capacityinteractive.com/digital-marketing-recommendations-for-our-arts-community-during-covid-19-outbreak   CAD Resources: CLMA - https://canadianlivemusic.ca/ Prime Minister of Canada - https://pm.gc.ca/en/news/news-releases/2020/03/18/prime-minister-announces-more-support-workers-and-businesses through Information for Canadian Heritage grants and contributions recipients related to COVID-19 IQ Magazine - https://www.iq-mag.net/2020/03/industry-orgs-urge-gov-support-in-face-of-covid-19/#.XnJ1925FyXa  Home School Resources: https://www.bso.org/brands/bso/at-home/bso-homeschool.aspx https://www.bso.org/brands/bso/at-home/bso-at-home-musicians.aspx   We will continue to update as new resources are made available. Please use this forum as a place to ask the community or share your own resources with our industry! We are in this together!
by T. Kelham, International Ticketing Association
Friday, March 13, 2020
Social Distancing Seat Maps 3 K. Osburn, Tempe Center for the Arts I've also been thinking of a GA style onsale similar to that idea. The set seat map has a lot of flaws to the idea: you can't stop someone from buying 2 seats in a grouping of 4, leaving 2 empty seats or the potential for 2 more people to grab them and now you have strangers together. And like you said, it limits what people can buy and where they sit based on where the group of seats they need is. And, if restrictions change between the time you go on sale to the time the show happens, and you have already sold tickets under your 50% capacity seating plan, how are you going to go to 75% without moving everyone? You wouldn't be able to cram in the other 25% between your already sold groups and still keep everyone separated. I'm trying to pitch this idea to our venue because I am seriously worried how our patrons are going to deal with the predefined seats. I think the problem we all have is that no one has ever done social distancing seating to have any type of procedure nailed down. For those that are currently onsale with things, how is it going? what are the issues you're running into?
by A. Dillow, King Center For The Performing Arts
Wednesday, September 9, 2020
Streaming Content & Ticketmaster 0 B. Cavaness, Indiana University Auditorium Does anyone have any experience or tips with a streaming content behind a paywall and using Ticketmaster to sell access? Some of our smaller theaters who produce student productions are going to an all-streaming model this year and we are exploring options. Thank you!
by B. Cavaness, Indiana University Auditorium
Tuesday, June 9, 2020
Livestream - ticketed apps/companies 2 N. Hensel, Michigan Union Ticket Office, University of Michigan Thanks for the response. We use Audience View Select (Vendini). I'll look at ShowClix. (I also need to check in with AVS to make sure they're not working on something...)
by N. Hensel, Michigan Union Ticket Office, University of Michigan
Monday, May 4, 2020
Your new coworkers - woof woof, meow! 0 C. Payne, International Ticketing Association (INTIX) Have a new fluffy coworker while you’re working from home? Dog that pops up while you’re on a Zoom call? We want to see your pictures for an upcoming INTIX story! Please snap a pic, get purrrrrmission and send to us via media@intix.org. Let us know his/her name and what he/she does best on the job too!
by C. Payne, International Ticketing Association (INTIX)
Monday, April 27, 2020
Service fees refunded or not? 4 D. Chevrette, Marketing e-Motions inc. We are refunding all but mail delivery fee, as we have already processed tickets out through the mail and have used that revenue. 
by C. Kruggel
Monday, April 13, 2020
Cancelled events 1-2-3 cha cha cha 6 M. Andersen Hello everyone, and I am unsure if I am posting in the correct place, but here we go. As of right now, our first big events are in the middle of June. On back to back days we have a Monster Truck (Orig. Date 3/21) show in our expo (6/13), and a concert in our arena the next day on 6/14 For King & Country (Orig. Date 4/17). We are Ticketmaster Venue, and we are wondering what everyone is doing for settlements? Are you holding money back for future refunds/charge backs, and if so how much/%. Also, we hear that other venues are basing the settlement number off of the drop count and not the gross for the rescheduled events. We are believing we should hold some back, but we are looking to see what other venues are doing. Thank you all, and be safe. Patrick Ventura
by P. Ventura, Allen County War Memorial Coliseum
Wednesday, April 1, 2020
Working from home and staying sane - Tips 2 P. I'anson, SecureMyBooking Great tips, Peter!! And I agree with Kacy - showering is important because it makes you feel like it's a normal work day you're getting ready for!I also find taking a walk at the end of the work day (or sometime in your evening/free time) is a great way to clear your head from the workday and connect with the outside world. During this crazy time, don't take offense if someone else out walking crosses the street, simply wave "hi" and fulfill that human interaction you crave.And I strongly say use FaceTime or use apps like Zoom, Hangouts, etc. for video chatting. It's a life saver to see your friends and family when you can't be with them and it's a great way to keep your focus away from work for a period of time.Good luck everyone!
by D. Moss, Ravinia Festival
Tuesday, March 24, 2020
Starting the dialogue 5 M. Andersen Slack is a great tool to connect remotely and helps connect lots of departments together so similar topics can be shared/talked about. I recommend inviting each department into the fold if you're using it because I'm sure there is tons of overlap on topics and it's good to make sure people are saying the same thing and it allows a feeling of community that is crucial during this time.We've also had success using Google Hangouts for just our staff. It's a good place to ask questions and it's super easy to create a new google account that you'll use just for work (to not confuse your personal gmail if you have one). Plus, creating a channel JUST for staff to chat is a helpful way to keep spirits up because they can chat about anything which is good for morale.
by D. Moss, Ravinia Festival
Tuesday, March 24, 2020
Box Office closures/remote working during COVID-19 5 M. Shields, BJCC Thanks for the suggestions everyone. i hope you are all safe and well!
by M. Shields, BJCC
Tuesday, March 24, 2020
Looking to the future - how to get people buying again 0 P. I'anson, SecureMyBooking While we are focused on the cancellations and refunds/exchanges we also need to have the future in mind. How will we get customer confidence back? What can we do to get people purchasing for for advance shows later in the year? As we sell ticket refund protection we are looking at how we can enhance the product to reduce venues refund liability, increase cover for customers and create new cover to protect venues from loss to try and get our industry back on its feet. What ideas do you have or are already implementing to get people to purchase further ahead?
by P. I'anson, SecureMyBooking
Friday, March 20, 2020
COVID-19: The Entertainment Industry Reacts With Training Options 1 K. Stephenson, Tobin Center for the Performing Arts This is great, thank you for sharing!
by M. Grimm, Etix
Friday, March 20, 2020