How to Successfully Manage Difficult Face-to-Face, Phone and Email Communications Webinar
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When: 6/18/2015
12:30 - 1:30 PM EST

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Speaker: Bruce Mayhew, President, Bruce Mayhew Consulting

Stressful situations are everywhere.  Too often we (and our associates/family), react to situations in a way that increases stress and decreases our relationships and the potential for a mutually beneficial outcome.  This session demonstrates how we can all choose to respond not to react to difficult situations and communication resulting in greater job satisfactions and personal relationships.

Attendee Takeaways:

  •  Find out what makes conversations difficult and the difference between difficult situations and conflict situations
  • Learn how our assumptions, judgments and triggers can make a conversation worse
  •  Explore how to have difficult conversations when there is something difficult to share; the answer is ‘NO’; we disagree; someone is frustrated

Who Should Attend:

This program provides successful tools, strategies, and best practices for people throughout an entire organization who
  • want to improve their communication skills
  • work with customers
  • lead a team that collaborates together and/or works with customers

Live Webinar Only: No Archive will be Provided