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2015 Conf Presentations
36th Annual Conference & Exhibition
Go The Extra Mile
January 13-15, 2015
Hyatt Regency Denver Convention Center
Denver, Colorado

Programming for the 2015 annual conference is based on learning tracks and educational sessions identified and developed by entertainment ticketing professionals. A survey of members revealed key learning tracks including Management, Technology, Marketing, Revenue and Personal Growth. The Call for Papers invited industry professionals to submit proposals for sessions based on those tracks.

 

Below is a listing of conference sessions by learning track and date/time of presentation. Available speaker materials will be listed by session title after the conference.

 

Keynotes
Tuesday, 9:15 - 10:45 am
The Number One Thing That Holds Us Back
Sunjay Nath, Human Performance Engineer, Spetha, Inc

 

Thursday, 2:15 - 3:45 pm
Playstation Strategies in a Work-A-Day World
Shelly Alcorn, Principal, Alcorn Associates Management Consulting

 

Management

Tuesday, 11:15 - 12:45 pm
2015 INTIX 10-8-10 Principle
Sunjay Nath, Spetha Inc.
www.sunjaynath.com/programs/

 

Tuesday, 11:15 - 12:45 pm
2015 INTIX All Roads Lead to Guest Satisfaction
Carrie Farina, Ticket Philadelphia; Michelle Harris, Ticket Philadelphia; Eric Valley, Cirque du Soleil

 

Tuesday, 2:00 - 3:30 pm
2015 INTIX 10-8-10 Principle
Sunjay Nath, Spetha Inc.
www.sunjaynath.com/programs/

 

Wednesday, 9:00 - 10:30 am
2015 INTIX That's a Great Idea! What's Next
Joe Carter, Los Angeles Philharmonic; Dan DeMato, FutureTix; Josh Logan, NCAA Chamionships

 

Wednesday, 11:00 - 12:30 pm
2015 INTIX Beyond One Audience - Managing a Multi-Client Ticketing Business
Dee Dee Hill, Smith's Tix; Gary Lustig, Ticket Philadelphia; Aren Murray, Tobin Center for the Performing Arts

 

Thursday, 10:30 - 12:00 pm
2015 INTIX Prevent and Reduce your Risk of Fraud
Don Bush, Kount; Bill Hoidas, Matrix Payment Systems; Rama Katz, emailage

 

Thursday, 10:30 - 12:00 pm
2015 INTIX We don't Sell Tickets.  We Sell Experiences
Rob Williams, The Ticket Factory


Technology

Tuesday, 11:15 - 12:45 pm
2015 INTIX Data Driven Decisions and Visual Reporting
Jane Kleinberger, Paciolan; Brian P. Sayre, PlayhouseSquare; Jamie Vosmeier, Fox Theatre Atlanta

Tuesday, 11:15 - 12:45 pm
2015 INTIX 10 New Ways to Use Your Thermal Ticket Printer
Erik Covtiz, Worldwide Ticketcraft; Mark Turner, Worldwide Ticketcraft; Anna Zirbel, Thrasher-Horne Center for the Arts

 

Tuesday, 2:00 - 3:30 pm
2015 INTIX Want Points With That?  New Technologies to Build Patron Loyalty
Lynn King Smith, TicketForce; Elaine Mariner, Town of Parker Cultural Department

 

Wednesday, 9:00 - 10:30 am
2015 INTIX You Have Data, Now What?
David Smrek, Ticketmaster; Sharif Talukder, Spurs and Sports Entertainment

 

Wednesday, 11:00 - 12:30 pm
2015 INTIX Who's Sitting in Your Seats? Leveraging Patron Data
Kyle Wright, The Shubert Organization

 

Thursday, 10:30 - 12:00 pm
2015 INTIX Changing the System or the Relationship
Ron Evans, Group of Minds Arts Marketing Consultants; Jamie Snelgrove, Edinburgh International Festival and Hub Tickets; Andrew Thomas, The Ticketing Institute

 

Marketing

Tuesday, 11:15 - 12:45 pm
2015 INTIX Marketing in an Opt-In World: Canada's Anti-Spam Legislations
Crystal Clinton, Grand Ole Opry Group; Shawn Hernden, Canadian Stage Company; April Moon, Canadian Stage Company

 

Tuesday, 2:00 - 3:30 pm
2015 INTIX The "She-conomy" - Are We Marketing to Women?
Karla Adelt, Ticketmaster; Maureen Andersen, AudienceView; Jennifer Nealson, Denver Center for the Performing Arts

 

Wednesday, 9:00 - 10:30 am
2015 INTIX Marketing on a Shoestring Budget
Keith Goldberg, Vendini; Gary Tucker, Thalian Hall Center for the Performing Arts, Inc

 

Wednesday, 11:00 - 12:30 pm
2015 INTIX Digital Habits of Arts Ticket Buyers: A Decade of Research
Eugene Carr, Patron Technology; Michelle Paul, Patron Technology

 

Wednesday, 11:00 - 12:30 pm
2015 INTIX Marketing Automation and CRM Strategies
Alissa Cunningham, Budweiser Events Center/Global Spectrum; Mark DiMaurizio, FanOne Marketing

 

Wednesday, 11:00 - 12:30 pm
2015 INTIX Six Degrees of Innovation: Global Advances in Audience Development
Tim Baker, The Pricing Institute; Steve Jacobson, Jacobson Consulting Applications, Inc.; Anthony Lilley, English National Opera

 

Thursday, 10:30 - 12:00 pm
2015 INTIX 10 Rules for Using Gamification Effectively
Shelly Alcorn, Alcorn Associates Management Consulting

 

Thursday, 10:30 - 12:00 pm
2015 INTIX Managing a Telemarketing Sales Team for Non-Sales Managers
Jeff Waldschmitt, Des Moines Performing Arts

 

Revenue

Tuesday, 11:15 - 12:45 pm
2015 INTIX Ticket Recycling: Beyond Secondary Market
Derek Argobright, Tickets.com; Russ Stanley, San Francisco Baseball Club

 

Tuesday, 2:00 - 3:30 pm
2015 INTIX House Scaling: Managing Sold and Unsold Inventory to Maximize Revenue
Crystal Brewe, Kimmel Center, Inc.; Dusty Kurtz, TicketsWest; Shawn Robertson, Center Theatre Group; Steven Roth, The Pricing Institute

 

Wednesday, 9:00 - 10:30 am
2015 INTIX Would you Like Season Tickets with That?
Molly Wink, Denver Art Museum; Jill Robinson, TRG Arts; Jeremy Scott, Seattle Repertory Theatre

 

Wednesday, 9:00 - 10:30 am
2015 INTIX Increase Your Per-Capita Ticket Sales Through E-Commerce
Mike Evenson, AudienceView; Brent Holck, University of Minnesota Athletics Department; Thom Morgan, American Conservatory Theater

 

Personal Growth

Tuesday, 2:00 - 3:30 pm
2015 INTIX Solution Sharing for the Front Line
Sara Gilles, Mattamy Athletic Centre; Fran Holywell, Sony Centre for the Performing Arts; Scott Phillips, Maple Leaf Sports & Entertainment

 

Wednesday, 9:00 - 10:30 am
2015 INTIX Complete Your Top Priorities and Enjoy a Healthy Work/Life Balance
Bruce Mayhew, Bruce Mayhew Consulting

 

Wednesday, 11:00 - 12:30 pm
2015 INTIX How to Successfully Manage Difficult Face-to-Face, Phone and Email Communication
Bruce Mayhew, Bruce Mayhew Consulting

 

Thursday, 10:30 - 12:00 pm
2015 INTIX How to Successfully Manage Difficult Face-to-Face, Phone and Email Communication [REPEAT]
Bruce Mayhew, Bruce Mayhew Consulting

 

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