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2014 Conf Presentations
35th Annual Conference & Exhibition
INTIX@35 Years: Defining Ticket Management
January 28-30, 2014
Sheraton Chicago Hotel & Towers
Chicago, Illinois

Programming for the 2014 annual conference was based on learning tracks and educational sessions identified and developed by entertainment ticketing professionals. A survey of members revealed key learning tracks including Managing Money, Managing Staff, Managing Audience, Managing Technology and Managing Me. The Call for Papers invited industry professionals to submit proposals for sessions based on those tracks.

Below is a listing of conference sessions by learning track and date/time of presentation. Available speaker materials are listed by session titles.

Keynotes
Tuesday Welcome Lunch, 12:30 - 2:00 pm
Tapping Our Inner Futurist Exploring Trends and Ideas Shaping the Future of Tickteting
Garry Golden, Professional Futuries, The Agency for Speakers & Entertainer

Thursday, 1:45– 2:45 pm
Crowdsourcing the Future: Trend and Ideas Shaping the Future of Ticketing
Garry Golden, Professional Futurist, The Agency for Speakers & Entertainer

Tuesday, 3:45 - 5:15 pm 
Creating a More Powerful Workplace
Second City Communications

 

Managing Money

Tuesday, 11:00 - 12:30 pm
2014 INTIX Fighting Fraud: How to Prevent Fraudulent Purchaes
Daniel Hougey, Pepperfine Univerity

Tuesday, 2:00 - 3:30 pm
2014 INTIX The Art and Science of Forecasting
Joe Carter, Los Angeles Philharmonic; Tim Baker, Baker Richards; Lisa Middleton, Lyric Opera of Chicago; Steven Jacobson, Jacobson Consulting Applications, Inc.

Wednesday, 11:00 - 12:30 pm
2014 INTIX The Myths and Realities of Dynamic Pricing
Jenifer Thomas, Disney Theatrical Group; Erik Schroeder, Lookinglass Theatre Company; Christi Dortch, Tennesse Performing Arts Center; Steven Roth, The Pricing Institute

Wednesday, 3:30 - 5:00 pm
2014 INTIX Using Pricing to Influence Where, When and What Fans Buy
Barry Kahn, Qcue; Steve Fanelli, Oakland Athletics; Cale Vennum, Chicago Cubs; Michael Forte, Broadway Across America

 

Managing Staff

Tuesday, 11:00 - 12:30 pm
2014 INTIX Mentors and Proteges: Building Better In-House Relationships
Michelle Paul, Patron Technology; Linda Forlini, New York Philharmonic; Jason Varnish, CONSOL Energy Center; Lauren Kimsey, Writer's Theatre (Chicago)

 

Tuesday, 2:00 - 3:30 pm
2014 INTIX Telemarketing - Should you Outsource or Build It In-House
Shawn Robertson, Center Theatre Group; Mary Jane Avans, SD&A Teleservices, Inc.; Gordon Armstrong, Turnstyles Ticketing

Wednesday, 9:00 - 10:30 pm
2014 INTIX Training the Next Generation of Ticketing Managers: The Future Skill Set
April Moon, Corporation of Massey Hall and Roy Thomson Hall; Ron Evans, Group of Minds Arts Marketing Consultants; Philippe Ravanas, Columbia College Chicago; Roger Tomlinson, TheTicketingInstitute.com; Amy Constantine Kline, Manchester Craftsmen's Guild

Wednesday, 11:00 - 12:30 pm and 3:30 - 5:00 pm
2014 INTIX The 10-80-10 Principle
Sunjay Nath, Spetha Inc.
www.sunjaynath.com/programs/


Wednesday, 3:30 - 5:00 pm
2014 INTIX Training, Motivating & Managing in the Age of Change
Brandon Burling, Illinois State University: College of Fine Arts; Nick Robinson, Princeton University

 


 

Managing Audience

Tuesday, 11:00 - 12:30 pm
2014 INTIX International Perspectives on Consumer Trends
Jamie Snelgrove, International Festival and Hub Tickets; Brian P. Sayre, PlayhouseSquare; Christina Osterby, The Royal Danish Theatre; Adam Rubin, AudienceView Ticketing

Tuesday, 2:00 - 3:30 pm
2014 INTIX Consumers? They have an important voice!
Fabian Lopez, New York Red Bulls; Desron Dorest, New York Red Bulls

Tuesday, 2:00 - 3:30 pm
2014 INTIX Creating a Uniform Code of Secondary Ticket Sales
Gary Adler, Roetzel & Andress, LPA

Wednesday, 9:00 - 10:30 am
2014 INTIX Instagram, Pinterest, Vine and Tumblr, Oh My!
Russel Sauve, Fox Theatre; Craig Ricks, Paciolan; Dave Brooks, Venues Today; Doug Meffley, Northwestern University; Michael Nabasny, Wildfire at Google

Wednesday, 9:00 - 10:30 am and 11:00 - 12:30 pm
2014 INTIX Accessbile Seating and Ticketing - Questions Asked and Answered
Betty Siegel, John F. Kennedy Center for the Performing Arts

Wednesday, 3:30 - 5:00 pm
2014 INTIX Let's Get Digital!
Maureen Andersen, AudienceView Ticketing; Zach Duket, University of Minnesota; Bruce Montgomery, The Denver Center for the Performing Arts; Scott Kane, Shorenstein Hays Nederlander Theatres

 

Managing Technology

Tuesday, 11:00 - 12:30 pm
2014 INTIX Using Agile Methodology to Make Every Project a Success
James Walker, Oregon Shakespeare Festival; Andrew Recinos, Tessitura Network, Inc.; Ravi Ranjan, Tessitura Network, Inc.

Tuesday, 2:00 - 3:30 pm
2014 INTIX Catch Me If You Can - Using Mobile Devices to Connect with Customers
Jamie Vosmeier, Fox Theatre Atlanta; Ross Krewenka, Paciolan; Rachel Bomeli, Fox Theatre Atlanta; Kate Green, StubHub

Wednesday, 9:00 - 10:30 pm
2014 INTIX Big Data Big Lessons: Leveraging the Lifeblood of your Business
Cyril Smet, AP2S; Anil Malhotra, Analytix; Nicholas Arndt, Paris Saint-Germain F.C

Wednesday, 11:00 - 12:30 pm
2014 INTIX Bringing your Box Office into the 21st Century
Russell Thompson, State University of New York at New Paltz; Keith Goldberg, Vendini Inc.

Wednesday,  3:30 - 5:00 pm
2014 INTIX The Mobile Movement
Stan Deak, Experience, LLC; Michael Schneider, Mobile Roadie; Anthony Esposito, Atlanta Braves

 

Managing Me

Tuesday, 11:00 - 12:30 pm
2014 INTIX How I learned to "Like" Social Media
Christina Pryor, Opry Entertainment; Anna Zirbel, Thrasher-Horne Center for the Arts
Additional Handout

Tuesday, 2:00 - 3:30 pm
2014 INTIX No Time? Yes, Time! Cut the Junk and get More Done at Work & Home
Judi Pressman, Ticketpro Canada; Brandon Burling, Illinois State University: College of Fine Arts; April Moon, The Corporation of Massey Hall and Roy Thomson Hall; Amy Constantine Kline, MCG Jazz

Wednesday, 11:00 - 12:30 pm
2014 INTIX Promoting Good Promoter Relations
Heidi Robinson, Northern University Central Ticket Office

 

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