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2013 Conf Presentations
34th Annual Conference & Exhibition
Magical Service Sparks Real Results!
January 28-31, 2013
Disney's Contemporary Resort

Lake Buena Vista, FL


Programming for the 2013 annual conference was based on learning tracks and educational sessions identified and developed by entertainment ticketing professionals. A survey of members revealed key learning tracks including Operational Management, Marketing, Technology and Personnel Management. INTIX then launched the Call for Papers, inviting industry professionals to submit proposals for sessions based on those tracks. The results are outlined below and presentations are accessible from speakers who have made their materials available.


Below is a listing of conference sessions by learning track and date/time of presentation. Available speaker materials are listed by session titles.


Keynotes
Tuesday, 9:15- 10:40 am
2013 INTIX Disney's Approach to Quality Service
Disney Institute


Thursday, 2:45ā€“ 4:00 pm
2013 INTIX Customer and Community Service: The Blueprint of Success
Matthew Silverman, President, Tampa Bay Rays

 

 


Operational Management


Tuesday, 11:00 - 12:30 pm
2013 INTIX From Transactions to Relationships: How Box Office Professionals Are Transforming
Eugene Carr, Patron Technology; Linda Forlini, New York Philharmonic; Jessica Dulberg, Adelphi Performing Arts Center; Mark DiMaurizio, Comcast-Spectator


Tuesday, 2:00 - 3:30 pm
2013 INTIX Dynamic Pricing as Part of a Broader Revenue Management Strategy
Dave Brooks, Venues Today; Bill Nuhn, Centre In The Square; Chris Atack, Ottawa Senators Hockey Club; Dave Butler, Paciolan; Barry Kahn, Qcue


Wednesday, 9:00 - 10:30 pm
2013 INTIX Ticketing and Consumer Marketing combined into one department? What?
Ryan Hogue, Kansas Speedway; Chris Schwartz, Kansas Speedway
INTIX Ticketing and Consumer Marketing Part 1
INTIX Ticketing and Consumer Marketing Part 2


Wednesday, 9:00 - 10:30 pm
2013 INTIX Abilities
JR Harding, Agency for Persons with Disabilities


Wednesday, 11:00 - 12:30 pm
2013 INTIX Bridging the Gap Between Venues and Promoters: Mutual Respect = Love
Scott Phillips, Maple Leaf Sports & Entertainment; Christy Warren, Innovation Arts & Entertainment; Barrett Newman


Thursday, 10:15 - 11:45 am
2013 INTIX The Modern Day Box Office
Amy Pelzl, ExtremeTix; Laurie King, The Big Fresno Fair


 


Marketing


Tuesday, 11:00 - 12:30 pm
2013 INTIX Increase Ticket Sales Based on Audience Profiles and Behavior
Anne Trites, Yale Repertory Theatre; Eric Blankenship, Ruth Eckerd Hall and the Capitol Theatre Clearwater; Stephen Lynch, Lynch2


Tuesday, 11:00 - 12:30 pm
2013 INTIX Tune In, Turn On and Sell More Tickets
Michael Patrick, ExtremeTix; Amy Kline, Manchester Craftsman's Guild Jazz


Tuesday, 2:00 - 3:30 pm
2013 INTIX Cashing in on the Social Side of Marketing
Keith Goldberg, Vendini; Julie Dalrymple, Napa Valley Opera House


Tuesday, 2:00 - 3:30 pm
2013 INTIX Reporting Dreams Can Be Reality: Ticketing and Marketing Analytics
Nicole Keating, Adrienne Arsht Center for the Performing Arts; Andrew Recinos, Tessitura; Chris Wallingford, JCA, Inc.


Wednesday, 9:00 - 10:30 pm
2013 INTIX Activate and Optimize Ticket Distribution through Digital Channel Partners
Stephanie Baker, Entertainment Benefits Group; Jana Johnson, Ticketmaster; Michael Kenney, Harlem Globetrotters; Jim McCarthy, Goldstar Events; Greg Rudin, Groupon


Wednesday, 9:00 - 10:30 pm
2013 INTIX How Small Pricing Decisions Make a Big Difference
Steven Roth, The Pricing Institute; Matt Cooper, JCA


Wednesday, 11:00 - 12:30 pm
2013 INTIX Making Groups Matter: Expanding Attendance & Reaching New Audiences
Stephen Ekstrom, Fire Starter Brands; Mary Fremgen, Fire Starter Brands


Thursday, 10:15 - 11:45 am
2013 INTIX Connecting the Dots: Business, Life, & the Art of Pricing
Anil Malhotra, Analytix; Glenn Taylor, Houston Symphony

 

 


Technology


Tuesday, 11:00 - 12:30 pm
2013 INTIX Survival Strategies for the Great Flood of Big Data
Bert Picot, Picot Entertainment Systems


Tuesday, 2:00 - 3:30 pm
2013 INTIX Ticketing Meets Its Moneyball Moment: How Data and Analytics are Changing the Game
Brian Arnone, Ticketfly; Emily Kramer, Ticketfly; Gerard Mitchell. The Social/Beecham


Tuesday, 2:00 - 3:30 pm
2013 INTIX Using Ticketing & Customer Analytics to Improve Business Decisions
Jay Riola, Orlando Magic; Charlie Freeman, Orlando Magic, Chris D'Orso, Orlando Magic; Paul Moletteire, Orlando Magic


Wednesday, 9:00 - 10:30 pm
2013 INTIX Advanced Data Analytics for Ticketing: Theory and Application
Alex Seret, Ticketmatic
INTIX Advanced Data Analytics Part 1
INTIX Advanced Data Analytics Part 2


Wednesday, 11:00 - 12:30 pm
2013 INTIX Monetizing your Facebook Fans: Social Ticketing Strategy, Trends, and Best Practices
Peter Monks, The Ticket Factory; Joseph Guglielmo, Emerson College; Jeff Koets, AudienceView; Lisa Middleton, Stratford Shakespeare Festival; Kristin Tigart, Tessitura Network; John Jakovich, JCA


Wednesday, 11:00 - 12:30 pm
2013 INTIX A Structured Approach to System Selection: Getting What You Need from Technology
Roger Tomlinson, The Ticketing Institute; Ron Evans, GroupofMinds Arts Marketing


Thursday, 10:15 - 11:45 am
2013 INTIX Going Beyond the Box Office: Customer Support in a New World
Linda Forlini, New York Philharmonic; Sara Chebishev, AudienceView; Amy Romero, The Metropolitan Museum Of Art


Thursday, 10:15 - 11:45 am
2013 INTIX Mobile ticketing: Is there an app for that?
Mark Plutzer, MLB Advanced Media; Christina Pryor, Grand Ole Opry Group; Jencey Keeton, AT&T Performing Arts Center; Steve Fanelli, Oakland A's
INTIX Mobile Ticketing, by Mark Plutzer, MLB Advanced Media
INTIX Mobile Ticketing, by Christina Pryor, Grand Ole Opry Group
INTIX Mobile Ticketing, by Jencey Keeton, AT&T Performing Arts Center

 



Personnel Management

 

Tuesday, 11:00 - 12:30 pm
2013 INTIX Igniting the Excitement at the Window
Aren Murray, Texas A&M University


Tuesday, 2:00 - 3:30 pm
2013 INTIX 7 Deadly Box Office Sins (That Aren't)
Heidi Robinson, Norther Arizona University


Wednesday, 9:00 - 10:30 pm
2013 INTIX OMG! Iā€™m the Manager ā€“ What Now?
Fran Holywell, Sony Centre for the Performing Arts; Bruce Morrison, Ticketfly Canada


Wednesday, 11:00 - 12:30 pm
2013 INTIX Super Women: The Heart of the Matter
Tammy Enright, Goldstar; Maureen Andersen, AudienceView; Debra Duncan, Dan Murphy Foundation; Jennifer Staats Moore, Rialto Center for the Arts; Karen Sullivan, MetLife Stadium


Wednesday, 11:00 - 12:30 pm
2013 INTIX A Gen-Xers Guide to Managing Gen Y
Jennifer Aprea, AT&T Performing Arts Center


Thursday, 10:15 - 11:45 am
2013 INTIX Bold Beginnings: Opening a New or Renovated Venue
Michael Ruppert, New Era Tickets; Daniel DeMato, FutureTix; Tony Jilek, The Smith Center for the Performing Arts; Fran Holywell, Sony Centre for the Performing Arts; Bruce Morrison, Ticketfly Canada
INTIX Bold Beginnings, by Tony Jilek, The Smith Center for the Performing Arts
INTIX Bold Beginnings, by Bruce Morrison, Ticketly and Fran Holywell, Sony Centre for the Performing Arts

INTIX Bold Beginnings, by Dan DeMato, FutureTix


Thursday, 10:15 - 11:45 am
2013 INTIX Doing More With Less at the University Box Office
Brandon Burling, Illinois State University; Nick Robinson, Princeton University



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