In an extension to the longstanding partnership between Tickets.com and Smithsonian Enterprises, a non-profit division of museum operator the Smithsonian Institution, the organization has become the latest client to benefit from Tickets.com’s Registered Developer Program (RDP).
With over 30 million visits every year, the Smithsonian’s group of museums and galleries remain among the most visited museum in the world.
While admission to the Institution’s museums is typically free of charge, certain venues, events and exhibits include paid admission which has been ticketed by Tickets.com since 2002.
It was the launch of the latest exhibition by world famous Japanese artist and writer Yayoi Kusama that prompted not only a system upgrade from ProVenueMax™ to ProVenue®, but also the roll-out of the Registered Developer Program for the first time at one of the organization’s venues.
By providing access to a variety of data services, the RDP integration allows Tickets.com clients to tap into the knowledge, expertise and experience of innovative technologies to deliver value driven solutions.
By engaging with the RDP, the Smithsonian wanted to integrate a solution that displayed event availability times to walk-up guests visiting its landmark Kusama exhibit at the Hirshhorn Museum.
With high demand expected and only a limited number of walk-up passes available, the Smithsonian built an application utilizing Tickets.com REST Application Program Interface (APIs) to manage walk-up traffic and ensure visitors were provided with accurate, real-time ticket availability.
As a popular venue with multiple exhibitions, collections and programs in place at any one time, it was vital that the application operated efficiently, with minimal manual input required from Hirshhorn staff. This was seamlessly achieved utilizing Tickets.com enterprise APIs.
The application utilizes event and availibity data to display the time availability which is checked in real-time against pre-set quotas. When all time entry time availabilities have expired and/or all passes are sold out the application displays an updated message on the screen. This solution ensures visitors are provided with up-to-date information the minute they arrive at the exhibit.
“The Registered Developer Program allowed us to share information from ProVenue in real-time to our patrons” said Tammy Enright, Ticketing Systems Manager at Smithsonian Enterprises. “With lines of visitors wrapping around the Hirshhorn Museum each day, waiting to get day-of walkup passes, this API was a valuable communications tool for both the public planning their day and the museum staff managing the exhibit.”
“Our work with the Smithsonian is a fantastic example of the true benefits that the Registered Developer Program can bring to an organization” said Joe Choti, President and CEO of Tickets.com. “Through the Registered Developer Program, clients can access a broader range of solutions that can be delivered by best of breed technologies. Th extension of our ProVenue Platform provides endless and exciting opportunities for our clients and their patrons.”
The application has been in use since the Kusama exhibit opened at the Smithsonian’s Hirshhorn Museum in February 2017.
Find out more about how your venue can benefit from the RDP
Attend this year’s ProVenue Exchange conference to learn more about the RDP, as well as tips for selecting, working with, and enabling integrations. You’ll also get to hear directly from RDP members about the new and exciting solutions they can offer.
For a list of current program members and Certified Solutions, or to learn more about developing your own solutions, please contact the team at PartnerServices@tickets.com.
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