Observer (United Kingdom) (07/12/14) Bachelor, Lisa
Online ticket firms must justify the obligatory fees they add on to the price of a ticket for booking, delivery, and similar services by July 16, or the U.K. consumer entity Which? will refer them to the Competition and Markets Authority. Which? says such fees add 18 percent to face-value ticket costs on average, and 80 percent of consumers think this level of markup is unfair. "Consumers can often feel ripped off with widely varying and often high ticket fees, so we've put companies on notice to step up and play fair on ticket fees," says Which? executive director Richard Lloyd. Booking and delivery fees are typically described as fulfillment fees, transaction fees, and service charges, and Which? found booking fees of as much as 16 British pounds per ticket and delivery fees of up to 7.5 British pounds. In some cases, delivery fees are charged even when people print their own tickets at home or pick them up at the box office. Which? wants ticket firms and entertainment venues to disclose all compulsory charges upfront and clearly explain what the fees are for and set them at a fair level. In mid-June Which? gave companies a month's notice to justify their practices.
Whereas venues are being encouraged to explain their fees, there are now rulings in place that compulsory charges MUST be displayed in all advertising (including your Internet ticketing engine) from first mention, breaking them out only at basket level. See here http://www.cap.org.uk/News-reports/Media-Centre/2013/Compulsory-charges.aspx I am sure that many of us could be worried by this, but as consumers we all want transparency on pricing.