People who use wheelchairs are often forced to sit apart from family and friends at live events due to "shambolic" ticket-booking systems and poor access at venues, according to a study by Muscular Dystrophy Campaign Trailblazers. The muscular dystrophy charity's study also notes that other frustrations include encountering caps on companion seats in wheel chair-accessible areas, being forced to call premium rate phone lines to purchase accessible tickets, missing concerts when venues do not accept "proof of disability" in time, and being asked to leave events early to avoid disruption to others. Despite the United Kingdom's Equality Act of 2010, which requires service providers to treat people with disabilities the same as those without disabilities, a recent Trailblazers' Access All Areas study found that 77 percent of the 100 young disabled people surveyed felt they were at a substantial disadvantage when booking tickets for concerts. Some ticketing sites do not offer the option to book accessible tickets online; some venues do not provide accessible toilets, bars, or food stalls; and there are a limited number of accessible seats. Ticket resellers also have no options for finding accessible seating. Trailblazers is meeting with representatives of the live-music industry to discuss how to make concerts and festivals more accessible to young people with disabilities.
Frustrating for those of us who work hard to meet the needs of ADA Patrons and make their experience the same as everyone else's.
I was puzzled by the "proof of disability" but realized this was in the UK, not the US and not covered by the same ADA regs.