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Educational Webinar: We Don't Sell Tickets, We Sell Experiences
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We work in an industry that overuses the word "ticket" we are ticketing professionals, attending ticketing conferences, investing in ticketing systems, using ticketing agencies, to sell tickets…But what if it's all a lie, what if our industry has been failing to achieve its potential precisely because we have focused on the wrong part of our own story.

4/12/2016
When: 4/12/2016
11:00 AM
Contact: Alyssa Newell
919-653-0552


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Speaker: Rob Williams, Director of Technology of Innovation, The Ticket Factory

Summary Paragraph:
We work in an industry that overuses the word "ticket" we are ticketing professionals, attending ticketing conferences, investing in ticketing systems, using ticketing agencies, to sell tickets…But what if it's all a lie, what if our industry has been failing to achieve its potential precisely because we have focused on the wrong part of our own story. In this insightful, amusing and fast-paced presentation, Rob will prove that we don't sell tickets. By looking at customer experiences, future technologies, other industries, companies such as Uber and Apple, and exploring the nature of what ticket offices are about; he will highlight the ways in which we could work together, break free of old traditions and change the face of our industry, before it's too late.

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