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We Don't Sell Tickets. We Sell Experiences. Webinar
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7/14/2015
When: 7/14/2015
12:30 - 1:30 PM

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Speaker: Rob Williams, Director of Technology of Innovation, The Ticket Factory

We work in an industry that overuses the word "ticket" we are ticketing professionals, attending ticketing conferences, investing in ticketing systems, using ticketing agencies, to sell tickets… 

 

But what if it's all a lie, what if our industry has been failing to achieve its potential precisely because we have focused on the wrong part of our own story. In this insightful, amusing and fast-paced presentation, Rob will prove that we don't sell tickets…  

 

By looking at customer experiences, future technologies, other industries, companies such as Uber and Apple, and exploring the nature of what ticket offices are about; he will highlight the ways in which we could work together, break free of old traditions and change the face of our industry, before it's too late.

 

Attendee Takeaways:

  • An understanding of the ways our focus on selling tickets harms our industry

  • Insight into new technologies that impact our industry and how to harness them

  • A clear refocus on customer experience as a driving force for change

 

Who Should Attend:

Aimed at all levels of the entertainment ticketing industry and is accessible and understandable by all

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